Refund and Returns Policy

Refund & Returns Policy – YouerCartShop

At YouerCartShop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund & Returns Policy explains your options and how to process a return or refund.

1. Returns Eligibility

You may request a return if:

The item is unused, unwashed, and in its original packaging.
The request is made within 30 days of receiving the product.
You have a valid proof of purchase.

Please note: Some items may be non-returnable for hygiene reasons, such as personal care products.

2. How to Initiate a Return

To start a return, please contact our support team:

📧 Email: [email protected]
📱 WhatsApp: +86 133 1641 5309

Include:

Order number
Product name(s)
Reason for return

Our team will provide instructions and the return shipping address.

3. Refunds

Refunds will be processed once we receive and inspect the returned item.
Refunds will be issued to the original payment method.
Depending on your bank or card provider, it may take 5–10 business days for the refund to appear in your account.

4. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
We currently do not offer direct exchanges.

5. Shipping Costs

Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Original shipping costs are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery. Include a photo of the item, and we will provide a replacement or full refund, including shipping costs.

7. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance, please reach out: